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Please use this identifier to cite or link to this item: http://hdl.handle.net/2081/1148

Title: The importance of Usability in the Establishment of Organizational Software Standards for End User Computing
Authors: Dillon, A.
Morris, M.
Keywords: Usability
End-user computing
Issue Date: 1996
Publisher: Elsevier Ltd.
Citation: This item is not the definitive copy. Please use the following citation when referencing this material: Morris, M. and Dillon, A. (1996) The role of usability in the organizational standards setting process. International Journal of Human-Computer Studies, 45(2), 243-258.
Abstract: The rapid introduction of microcomputers into organizations throughout the last decade gave new importance to the analysis of how technology impacts organizations. In particular, research on usability has sought to become central to the design and selection of technology for large organizations. However, definitions and methods are not yet standardized. Data gathered from semi-structured interviews of three MIS managers and a survey of 125 end-users in three organzations suggest that differences in emphasis on, and definition of usability can exist between these two groups. Usability was not a central concern to managers when evaluating end-user software packages considered for adoption as the organizational standard, though it appeared to be so for end-users. Moreover, managers tended to consider and evaluate usability based only on features contained in the user interface, whereas end-users often cited contextual factors such as task and environmental considerations. Implications for technology assessment and future research into organizational impact of IT are presented.
URI: http://hdl.handle.net/123456789/1148
Appears in Collections:Publications: Refereed Journal Articles

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