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Please use this identifier to cite or link to this item: http://hdl.handle.net/2081/1143

Title: How User Perceptions Influence Software Use<HTML>
Authors: Dillon, A.
Morris, M.
Keywords: Technology acceptance
User perceptions
Technology Acceptance Model
TAM
Technology resistance
Usability
Issue Date: 1997
Publisher: IEEE
Citation: This item is not the definitive copy. Please use the following citation when referencing this material: Morris, M. and Dillon, A. (1997) How User Perceptions Influence Software Use. IEEE Software, 14(4), 58-65.
Abstract: This paper presents and empirically evaluates a Technology Acceptance Model (TAM) which can serve as a simple to use, and cost-effective tool for evaluating applications and reliably predicting whether they will be accepted by users. After presenting TAM, the paper reports on a study designed to evaluate its effectiveness at predicting system use. In the study the researchers presented 76 novice users with an overview and hands-on demonstration of Netscape. Following this demonstration, data on user perceptions and attitudes about Netscape were gathered based on this initial exposure to the system. Follow up data was then gathered two weeks later to evaluate actual use of Netscape following the demonstration. Results suggest that TAM is an effective and cost effective tool for predicting end user acceptance of systems. Suggestions for future research and conclusions for both researchers and practitioners are offered.
URI: http://hdl.handle.net/123456789/1143
Appears in Collections:Publications: Refereed Journal Articles

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